Customer Support Associate in Hyderabad

Dell International Services India Private Limited

 0 - 3 yrs  Hyderabad

Job Description

Job Overview: 

Responsible for providing telephone/email/chat support to customers. Maintains direct contact with customers before and/or after the sale.

Responsible for following defined policies & procedures (e.g. verifies warranty entitlement, etc.). 

Documents problems in the support solution database for diagnostics and solution implementation. 

Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).

Job Responsibilities: 

Responds to customer via e-mail/chat, online, social media and phone. Facilitates customer order fulfillment.

Assists customers by diagnosing problems and providing resolutions for care issues.

Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.

Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. Provides direct product/service advice and guidance to customers.

Identifies, researches and provides input on unique or recurring customer problems.

Remains knowledgeable of Dells product line, current industry products and technologies.

Reviews and distributes pertinent cross-functional information.

Escalates more complex customer technical issues to senior level support.

Fields inbound contacts (voice/email, etc.) for both internal and external customers.

Responsible for pre-sales and/or post-sales service to customers.

Contact Person : Deepak. A

Number : 9880773405

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Keyskills

Email Customer Relationship Customer Support Sales

Desired Candidate Profile

Educational Qualification:

Any graduate

Undergraduates OR Post Graduate with 12 months international calling experience / 24 months of domestic calling experience

Education-

UG: Any Graduate - Any Specialization

PG:Post Graduation Not Required

Company Profile:

Dell International Services India Private Limited

Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.